Frequently
Asked Questions
Q. Is it necessary to establish an account in order to use NYPL Express?
A. No, an order may be charged to a major credit card.
Q. Can NYPL Express
quote a billing or reference number on an invoice?
A. Yes, NYPL Express is glad to include on an invoice any
special numbers you need to identify a project. Please mention
any identifying numbers at the time you place an order. If
faxing or emailing a request be certain to include the information.
Q. Will NYPL
Express ship to a third party?
A.Yes, just give us the name and address or fax number of
the other party when placing an order. Billing will be sent
to your organization as usual.
Q. Can NYPL Express
provide a copy of an article from a journal it does not hold?
A. Most often yes. When you request a document that is not
in the collections of The New York Public Library, NYPL Express
staff will eagerly track down the item. Our staff has developed
an in-house database of over 150 sources from which we can
obtain a document. With such a wealth of sources, almost any
document is obtainable.
Q. How long will my research project
take to complete?
A. It is often difficult to estimate the time a project will
take. When speaking to a researcher you may request an estimate
of the amount of time we think your project will take.
Q. Can I place a time/monetary limit on my research request?
A. You may place either a time or monetary limit on your request.
However, please note that the limit placed may not be sufficient
to fill your request completely.
Q. Will I receive
an invoice?
A. If you have an established account, you will receive
an invoice in the beginning of each month for prior transactions.
If you are paying by credit card you will receive a statement.
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